Modern times

Yesterday I called them to straighten something out. Their machine immediately told me how proud they were to serve me, then put me on a five minute hold. During the five minutes they renewed their welcome every thirty seconds or so. At the end of that time they switched me to another program asking how much I loved the service. After telling them insofar as their questions allowed how I didn't love it at all the line went dead. Five minutes invested in banging my head against a stone wall. Ah, modern timnes.